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Frequently Asked Questions

Here are some answers to frequently asked questions about our products. Would you like to contact us or do you have other questions?

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Shipping & Delivery

  • Domestic shipping may take up to 5 business days.

    International shipping may take up to 14 business days.

    Due to global supply chain challenges, shipping times may be longer than usual.

  • Shipping costs may vary by region and will be calculated at checkout.

    Here you can find the full details of our Shipping Policy.

  • Yes, we offer free shipping on large domestic orders. Check your cart to see the current free shipping offer.

  • Ja, von Montag-Donnerstag kannst du deine Bestellung NACH UNSERER BESTÄTIGUNG per Mail von 8-14 Uhr bei uns im Porschering 12 in 24568 Kaltenkirchen abholen. Außerhalb dieser Zeiten können wir auch gerne einen individuellen Termin per eMail abmachen.

  • Yes, we ship our products worldwide.

    Please note that free shipping does not apply to international orders and that shipping costs may vary by region.

  • For a full list of all our shipping regions, please see here.

    If your country or region is not listed, feel free to contact us to see if we can clarify the details.

Returns & Refunds

  • Yes, we offer full and partial refunds.

    Please enquire for more information about our refund policy.

  • Ja, wir bieten vollständige und teilweise Rückerstattungen an.

    Bitte wende dich mit deinem Anliegen direkt per eMail an uns unter info@leni-pepunkt.de

  • If an order does not include free shipping, all shipping costs (including return shipping) are to be borne by the customer.

  • If an order includes free shipping, only the return shipping costs are borne by the customer.

Payments & Security

  • All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

  • Yes, we accept online payments. All payment processing and important customer information is fast, simple, and secure.

    Learn more about our secure checkout experience (powered by Shopify) here.

  • For more information, you can also read the Shopify Terms of Service here or the Privacy Policy here.

  • We accept payments from major credit card companies such as Visa, Mastercard and American Express.